Returns, Refund & Exchange Policy

We have a 7-days  return policy, which means you have 7 days after receiving your item to request a return.

But we cannot accept returns/exchange on Heavily Discounted sale items more than 20% or more or Buy X Get Y free items offer. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  service.ogscale@gmail.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at  service.ogscale@gmail.com .

Damages and issues

Please inspect your order upon reception and contact us immediately within 24 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Call Us : +91 95580 07593

E-mail Us : service.ogscale@gmail.com

 

Exceptions / non-returnable items

Certain types of items cannot be returned/exchange, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), Sale/offer products (such Heavily Discounted items more than 20% or more or Buy X Get Y free items offer.) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

EXCHANGE POLICY

Toykoo.in believes in & we can helping its customers as far as possible, and have therefore a liberal cancellation policy. The details of the products or product specifications (weight, color, handwork details, size, etc.) as shown on our website are only approximate values. While OG Scale shall Endeavour to ensure the accuracy of order of the products, there may be variations in color of the actual product against that as shown on the website, due to nature of fabric, dyes, climatic situations at the time of dying, lighting, digital photography limitations, difference in displays or any other technical or technological reasons. A customer must place an order keeping in mind that minor variation may occur in color, weight, and work, size, etc. as seen on the website against the actual product received. For reference a new customer can check the reviews in our store.

RETURN POLICY

If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at +91 95580 07593 or email us at  service.ogscale@gmail.com mentioning your Order ID, Your Name, Your Phone Number.

We will personally ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

DO’S AND DON’TS WHILE RECEIVING A PARCEL

1. For any Cash on delivery packages Customers are not authorized to open the packet before payment.
2. If the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person
3. The Delivery man’s duty is limited with the delivery of the package to you safely. No more discussion should be entertained.
4. Do not give any tips to the delivery person as we are paying well enough to the agencies.
5. While you are ordering a cash on delivery order it is your responsibility to keep someone present at the address at working hours i.e 9;00 AM to 6;00 PM.
6. We cannot assure that the delivery agency will call you before delivery.

RETURN POLICIES

1) If you have a problem first drop a message in What's App +91 95580 07593 and email at  service.ogscale@gmail.com

2) In case of receipt of product in damaged condition or, with manufacturing defect or a wrong item has been received, kindly contact us on What's App +91 95580 07593 within 24 hours of receipt of item.

3) It’s very important that you should never send back an item without consulting with us. You should NOT send back the item until and unless you have verified with us, otherwise no credit or replacement shall be given on such cases.

4) Always mention the issues associated with a single order delivery or a package delivery at the same time.

5) Be very much specific while describing the problem because all the returned items are thoroughly examined for defects and other related issues.

6) For Returning the product we arrange Pick up(Free Service)by our courier partners only,

 

Reasons of Exchange

1. Defective Item delivered.
2. Wrong Item delivered.

REASONS WE DON’T EXCHANGE

1. Complain about material & Size ( We clearly mention each and every detail about material and quality hence product should be brought after reading product information properly)
2. Defect occurred at your place.
3. You are informing after 3 days.
4. You have changed your mind.
5. If exchange done once in the same order no.
6. Heavily Discounted items like 20% or more or Buy X Get Y items offer.

REFUND 

A purchased product is normally not be refundable, but if some issues like manufacturing defects or damages, wrong product arises then just drop an E-mail to us at  service.ogscale@gmail.com or feel free call us at +91 95580 07593 with your order no. and product details. Please note that refunds will be issued only if we are responsible for the reason you mentioned. If in case of any damage to the product from the customer’s end occurs, then those issues will not at all be entertained by us and we will not be responsible to give back to you any refund amount.

After receiving back the product at our warehouse we assure you that we will initiate the refund of your money within 7-14 business days. The refund charge is 200 Rs due to delivery cost. The refund amount will be credited back as per the banking guidelines of your bank.

Availability of products

1. The exchange of same design is subject to availability.
2. In case of exchange the selection of new product must be done within 3 days after delivery.
3. Exchange can be done only once.
4. We bring our customers only the latest and most exclusive products, which is why our customers love us. In fact most of our hand loom products take 15-20 days to make one piece and the production of these unique– one of kind pieces, is limited due to various reasons.
5. Though we continuously aim at delivering the chosen products to you, there are times when we aren’t able to fulfill some of your needs due to unavailability of the product at the warehouse. This happens mainly when the products are sold out or out of stock. In case of such a situation, we encourage our customers to select the next best option. If customers do not find an alternative which makes them as excited as their initial choice, we regretfully yet promptly refund the entire amount spent on the product along with the shipping charge with absolutely no deductions. We also offer a compensation by way of store credit depending upon the order value and delay in communication.

COLOR AND DESCRIPTION DISCLAIMER:

We OGSCALE.IN do our best to present the products on our website as they appear in original. While great effort has been put to accurately reproduce products in their original style and texture, there may be minor variations from the actual product. Products ordered with sequin and stone decoration often come off even with best and careful handling, so it should be known while placing the order. Few of the fabrics have tendency to reflect textured effects as a proof of their authenticity. This should not be mistaken for a faulty product. Handicraft, hand dyed, items will always have certain minor differences. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items. It is practically impossible for us to replicate the same colors on a product as seen on the website or your computer screen. A minor variation in the shade selected by you is considered as a normal practice as these products have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We request you to place an order keeping in mind these minor variations in the product as seen on a computer.